Implement support ticket system with role request and bug report functionalities

- Introduced a new support ticket system allowing users to submit bug reports and role requests. - Implemented endpoints for creating, updating, and managing support tickets, including file attachments. - Enhanced Telegram bot integration to handle role requests directly within the bot, enabling admins to approve or reject requests without accessing the website. - Updated database schema to include support ticket entities and their relationships. - Improved API documentation to reflect new support ticket endpoints and their usage. - Added necessary localization for support ticket features in both Russian and English.
2026-07-14 06:49:05 +03:00
parent 14b64a3140
commit b5630b2685
98 changed files with 4463 additions and 6 deletions
@@ -0,0 +1,44 @@
+using Microsoft.EntityFrameworkCore;
+using PnvPanel.Application.Auth;
+using PnvPanel.Application.Common.Interfaces;
+using PnvPanel.Application.Common.Messaging;
+using PnvPanel.Application.Common.Models;
+using PnvPanel.Application.Support;
+using PnvPanel.Domain.Audit;
+using PnvPanel.Domain.Support;
+
+namespace PnvPanel.Application.Admin.Support;
+
+public sealed class RejectRoleRequestCommandHandler(
+    IAppDbContext dbContext, IRealtimeNotifier notifier, ITelegramNotifier telegramNotifier, ICurrentUser currentUser)
+    : ICommandHandler<RejectRoleRequestCommand, Result>
+{
+    public async Task<Result> Handle(RejectRoleRequestCommand command, CancellationToken cancellationToken)
+    {
+        if (currentUser.UserId is not { } adminId)
+            return Result.Failure(AuthErrors.Unauthorized);
+
+        var ticket = await dbContext.SupportTickets.FirstOrDefaultAsync(t => t.Id == command.TicketId, cancellationToken);
+        if (ticket is null)
+            return Result.Failure(SupportErrors.NotFound);
+
+        if (ticket.Type != TicketType.RoleRequest)
+            return Result.Failure(SupportErrors.NotRoleRequest);
+
+        if (ticket.Status == TicketStatus.Closed)
+            return Result.Failure(SupportErrors.AlreadyClosed);
+
+        if (!string.IsNullOrWhiteSpace(command.Reason))
+            dbContext.TicketComments.Add(TicketComment.Create(ticket.Id, adminId, command.Reason));
+
+        ticket.Close();
+
+        dbContext.AuditLogs.Add(AuditLog.Create(
+            adminId, "RoleRequestRejected", "SupportTicket", ticket.Id.ToString(), metadata: null, AuditSource.Web));
+
+        await notifier.NotifyTicketUpdatedAsync(ticket.Id, ticket.UserId, cancellationToken);
+        await telegramNotifier.NotifyUserAsync(ticket.UserId, "❌ Ваша заявка на роль отклонена.", cancellationToken);
+
+        return Result.Success();
+    }
+}