Implement support ticket system with role request and bug report functionalities

- Introduced a new support ticket system allowing users to submit bug reports and role requests. - Implemented endpoints for creating, updating, and managing support tickets, including file attachments. - Enhanced Telegram bot integration to handle role requests directly within the bot, enabling admins to approve or reject requests without accessing the website. - Updated database schema to include support ticket entities and their relationships. - Improved API documentation to reflect new support ticket endpoints and their usage. - Added necessary localization for support ticket features in both Russian and English.
2026-07-14 06:49:05 +03:00
parent 14b64a3140
commit b5630b2685
98 changed files with 4463 additions and 6 deletions
@@ -0,0 +1,105 @@
+using System;
+using Microsoft.EntityFrameworkCore.Migrations;
+
+#nullable disable
+
+namespace PnvPanel.Infrastructure.Persistence.Migrations
+{
+    /// <inheritdoc />
+    public partial class AddSupportTickets : Migration
+    {
+        /// <inheritdoc />
+        protected override void Up(MigrationBuilder migrationBuilder)
+        {
+            migrationBuilder.CreateTable(
+                name: "SupportTickets",
+                columns: table => new
+                {
+                    Id = table.Column<Guid>(type: "uuid", nullable: false),
+                    UserId = table.Column<Guid>(type: "uuid", nullable: false),
+                    Type = table.Column<string>(type: "character varying(32)", maxLength: 32, nullable: false),
+                    Status = table.Column<string>(type: "character varying(32)", maxLength: 32, nullable: false),
+                    RequestedRoleId = table.Column<Guid>(type: "uuid", nullable: true),
+                    ProposedRoleName = table.Column<string>(type: "character varying(100)", maxLength: 100, nullable: true),
+                    ProposedMaxConfigs = table.Column<int>(type: "integer", nullable: true),
+                    ProposedMaxIpLimit = table.Column<int>(type: "integer", nullable: true),
+                    CreatedAt = table.Column<DateTimeOffset>(type: "timestamp with time zone", nullable: false)
+                },
+                constraints: table =>
+                {
+                    table.PrimaryKey("PK_SupportTickets", x => x.Id);
+                });
+
+            migrationBuilder.CreateTable(
+                name: "TicketAttachments",
+                columns: table => new
+                {
+                    Id = table.Column<Guid>(type: "uuid", nullable: false),
+                    CommentId = table.Column<Guid>(type: "uuid", nullable: false),
+                    FileName = table.Column<string>(type: "character varying(255)", maxLength: 255, nullable: false),
+                    StoredFileName = table.Column<string>(type: "character varying(100)", maxLength: 100, nullable: false),
+                    ContentType = table.Column<string>(type: "character varying(100)", maxLength: 100, nullable: false),
+                    SizeBytes = table.Column<long>(type: "bigint", nullable: false),
+                    CreatedAt = table.Column<DateTimeOffset>(type: "timestamp with time zone", nullable: false)
+                },
+                constraints: table =>
+                {
+                    table.PrimaryKey("PK_TicketAttachments", x => x.Id);
+                });
+
+            migrationBuilder.CreateTable(
+                name: "TicketComments",
+                columns: table => new
+                {
+                    Id = table.Column<Guid>(type: "uuid", nullable: false),
+                    TicketId = table.Column<Guid>(type: "uuid", nullable: false),
+                    AuthorId = table.Column<Guid>(type: "uuid", nullable: false),
+                    Body = table.Column<string>(type: "character varying(4000)", maxLength: 4000, nullable: false),
+                    CreatedAt = table.Column<DateTimeOffset>(type: "timestamp with time zone", nullable: false)
+                },
+                constraints: table =>
+                {
+                    table.PrimaryKey("PK_TicketComments", x => x.Id);
+                });
+
+            migrationBuilder.CreateIndex(
+                name: "IX_SupportTickets_Type_Status",
+                table: "SupportTickets",
+                columns: new[] { "Type", "Status" });
+
+            migrationBuilder.CreateIndex(
+                name: "IX_SupportTickets_UserId_Status",
+                table: "SupportTickets",
+                columns: new[] { "UserId", "Status" });
+
+            migrationBuilder.CreateIndex(
+                name: "IX_TicketAttachments_CommentId",
+                table: "TicketAttachments",
+                column: "CommentId");
+
+            migrationBuilder.CreateIndex(
+                name: "IX_TicketAttachments_StoredFileName",
+                table: "TicketAttachments",
+                column: "StoredFileName",
+                unique: true);
+
+            migrationBuilder.CreateIndex(
+                name: "IX_TicketComments_TicketId_CreatedAt",
+                table: "TicketComments",
+                columns: new[] { "TicketId", "CreatedAt" });
+        }
+
+        /// <inheritdoc />
+        protected override void Down(MigrationBuilder migrationBuilder)
+        {
+            migrationBuilder.DropTable(
+                name: "SupportTickets");
+
+            migrationBuilder.DropTable(
+                name: "TicketAttachments");
+
+            migrationBuilder.DropTable(
+                name: "TicketComments");
+        }
+    }
+}