Implement support ticket system with role request and bug report functionalities

- Introduced a new support ticket system allowing users to submit bug reports and role requests.
- Implemented endpoints for creating, updating, and managing support tickets, including file attachments.
- Enhanced Telegram bot integration to handle role requests directly within the bot, enabling admins to approve or reject requests without accessing the website.
- Updated database schema to include support ticket entities and their relationships.
- Improved API documentation to reflect new support ticket endpoints and their usage.
- Added necessary localization for support ticket features in both Russian and English.

frontend/src/routes/__root.tsx

@@ -52,6 +52,9 @@ function RootLayout() {
           <Link to="/news" className="text-muted-foreground hover:text-foreground">
             {t('nav.news')}
           </Link>
+          <Link to="/support" className="text-muted-foreground hover:text-foreground">
+            {t('nav.support')}
+          </Link>
         </>
       )}
       <Link to="/settings" className="text-muted-foreground hover:text-foreground">