Owner's reply goes to all admins (text preview + link to the ticket), admin's reply goes to the ticket owner as a DM. The comment author is never notified. Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
Owner's reply goes to all admins (text preview + link to the ticket), admin's reply goes to the ticket owner as a DM. The comment author is never notified. Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>